Protecting your personal data is an absolute priority for EzeMicroAssurance SAS. We commit to respecting the legal provisions of the data protection charter, in compliance with the EU GDPR and local laws applicable to digital data protection in Sub-Saharan Africa (particularly the Cameroonian law on cybersecurity and cybercrime).
1. Personal Data Collected
We collect the following types of information when you use our website:
- Contact form data: When you send a message via our form, we collect your Full Name, Phone Number, Subject of Interest, and the content of your Message.
- Analytical and browsing data: During your visit, we collect anonymized (or pseudonymized) data about your behavior and visited pages (via Google Analytics 4).
2. Purposes of Data Processing
Your personal data is processed for specific purposes:
- Response to requests: Process and reply to your queries sent via the contact form.
- Service improvement: Analyze website traffic and usage to streamline the user experience and improve our micro-insurance offers.
- Compliance with legal obligations: Comply with the regulatory requirements of the CIMA insurance code and local financial regulations.
3. Data Retention Period
EzeMicroAssurance only retains your data for the time strictly necessary to fulfill the objectives:
- Contact data (form) is kept for a maximum of 3 years from your last contact, for marketing and analysis purposes.
- Google Analytics cookies have a maximum lifespan of 14 months.
4. Data Recipients
Your personal information collected on our website is solely intended for the authorized internal departments of EzeMicroAssurance SAS (customer advisors, marketing team).
None of your data is sold, rented, or transferred to third parties for commercial purposes.
5. Information Security
We implement appropriate technical and organizational security measures to protect your data against accidental loss, destruction, alteration, unauthorized access, or disclosure:
- Use of SSL/TLS (HTTPS) encryption protocol for all website traffic.
- Secure storage of received emails on professionally hosted servers.
- Regular internal control and awareness programs for our collaborators managing prospect requests.
6. Your Legal Rights
In accordance with personal data regulations, you have the following rights regarding information that concerns you:
- Right of access: Obtain information about the nature of the processed data.
- Right to rectification: Request to correct incomplete or erroneous data.
- Right to erasure ("right to be forgotten"): Request the permanent deletion of your personal data, subject to legal retention obligations.
- Right to object: Object to the processing of your data for legitimate reasons or for commercial prospecting.
To exercise any of these rights, you can write to us by email at: contact@ezemicro.com or by physical mail to our headquarters in Douala (Akwa), Cameroon.